Customer success handbook · v4Every answer still goes through the founders.
The reason behind a pricing rule, the history of a key account: it all lives in three people's heads, and they've become the help desk.
Industries Scaleups
Headcount doubles. Know-how has to keep up.
The first ten people carry the company in their heads, and every new hire starts from zero. ekory puts what they know in one place, so someone who joined yesterday answers like someone who's been there for years.
Free. Sign in with Google, Microsoft or an email link. The welcome page is in Italian, the Eko answers in English.
The problem
Sound familiar?
Hire number sixty started from zero.
A half-updated wiki, a mentor who's new too, three months asking the same questions as the last five hires.
The why left with him.
The second engineer knew why the architecture was built that way. It wasn't written down: he was always in the room. Then he wasn't.
Every day
The questions that all go through one person today.
With ekory they get an answer in seconds, with the source. Evenings and weekends too.
Try asking
- Why is pricing different for annual customers?
- Who owns the Acme account, and what did we promise them?
- How do I process a refund?
- Why did we choose this architecture?
- What's the script for a demo to a large company?
- Which numbers did we present to the board?
September board meeting · slide 4 How it works
One Eko per team. The same knowledge for everyone.
Eko Onboarding For new hires Tools, processes, people and unwritten rules, from day one.
Eko Sales For sales reps The playbook, pricing and objections, kept current by the founders in chat.
Super Eko For people with five jobs Works on everything you can see, and nothing more.
Control
Shared where it helps, private where it matters.
- Knowledge is shared. Control stays with you.
- Roles by team, permissions by document.
- Conversations are private.
Questions
What scaleups ask before they start.
How much does it cost as headcount grows?
The price follows your team: €199 a month for the platform plus a per-person fee that drops in tiers. For 50 people the total is €599 a month, for 100 people €899, excluding VAT; pay annually and you pay for 10 months out of 12. The pricing page works it out for your headcount.
Does it connect to Notion, Google Drive and SharePoint?
Yes. ekory reads Notion pages and files in Google Drive, SharePoint and OneDrive where they already are, and stays up to date when they change: no need to migrate the wiki you have. Your CRM and internal tools connect through MCP, the open standard that lets software talk to AI.
How do new hires learn without always asking the founders?
With an onboarding Eko that knows your processes, tools and unwritten rules, and a course generated from your documents, with lessons, podcasts and quizzes: managers see who has finished it. The people you choose, called Trusted Users, correct the Eko in chat, and the fix applies to everyone at once.
Who decides what each team can see?
Admins do. There are three roles (Admin, Manager and User) and groups for each team: every folder and every Eko is shared only with the people who should see it. The Super Eko works with the permissions of whoever uses it, and conversations stay private.
Every company is different. Tell ekory about yours.
Just say what you do, how big your team is and where your documents live: an Eko shows you what changes for you, with examples from your industry and the source of every answer.
Free. Sign in with a Google or Microsoft account, or with a link sent by email. The welcome page is in Italian; ask in English and the Eko answers in English.
Other industries
The same method, in other trades.
- Startups Startup pricing: €20 per person per month, no platform fee.
- Manufacturing Every showroom gets finishes, sizes and prices right, and your network learns every new collection.
- Machinery and plants When a machine stops, the fix arrives right away, on every shift.
- Construction Specifications, safety plans and change orders for every site, on a tablet.
- Distribution networks Price lists, part numbers and stock for the whole network, even on Saturdays.
- Accounting firms Circulars, deadlines and client files, with the source, even in tax season.
Tell us how a new hire starts today. We'll show you their first day with ekory.
For the first call, your wiki and an internal handbook are all we need.