// The Founder Bottleneck
Every real answer still routes through three people.
You hired to take work off the founders. Instead, the founders became a help desk. The hard questions, the why behind a pricing rule, the reason a deal is structured a certain way, the history of a key account, all of it still lives in three inboxes and three heads. Growth multiplied the questions. It didn't multiply the people who can answer them.
You scaled the company. You didn't scale the founders.