Brenna agreement · p. 1Every season starts from scratch.
Eight new seasonal staff arrive. For weeks the permanent team explains the same things over and over, instead of looking after guests.
Industries Hotels
New seasonal staff every year. The right answers from day one.
Procedures, rates and corporate deals, allergens, guest information: all in one place, with the source. The front desk gets it right on every shift, and new staff learn from a course built on your own procedures.
Free. Sign in with Google, Microsoft or an email link. The welcome page is in Italian, the Eko answers in English.
The problem
Sound familiar?
At three in the morning, the night porter is alone.
A guest arrives and their room is already taken. The manager is asleep, the procedure is in a binder in the back office. You improvise, and apologize in the morning.
“But on the phone you told me…”
Rates, cancellations, corporate deals: everyone at the desk remembers a different version. The difference comes out at checkout, in front of the guest.
Every day
The questions that all go through one person today.
With ekory they get an answer in seconds, with the source. Evenings and weekends too.
Try asking
- Can the May group still cancel without penalties?
- Tourist tax for two adults and an 11-year-old, 5 nights?
- Write the parking directions in German.
- The AC in room 21 is leaking. Has this happened before?
- What's the difference between a checkout room and a stayover?
- Is tonight's tiramisu gluten-free?
Night procedure · p. 2 
Maintenance log · row 87 How it works
One Eko for the desk, one for the rooms, one for new staff.
Eko Front Desk For the desk, day and night Rates, conditions, corporate deals and procedures, with the clause to quote to the guest. In German or English when needed.
Eko Rooms For housekeeping and maintenance Housekeeping procedures, faults already fixed and the suppliers to call, with their contracts.
Eko Welcome For seasonal staff The onboarding course and answers for the first month, on rooms, dining and allergens.
Control
Shared where it helps, private where it matters.
- Each department sees its own procedures: front desk, housekeeping, dining room and kitchen.
- Agency contracts, margins and staff records stay with management.
- Only the people responsible for a procedure can correct it, and the fix applies to every shift.
Questions
What hoteliers ask before they start.
Can we train seasonal staff with our own procedures?
Yes. From your front desk, housekeeping and dining room procedures, the menu with its allergens and the videos you already have, ekory builds a course with short lessons, audio and quizzes, in the new hire's language too. You assign it to each person before opening and see who has completed it. It doesn't replace mandatory health and safety or food hygiene training: it teaches how things are done in your hotel.
Do seasonal staff see contracts and margins too?
No, unless you decide so. Create a group per department and share with each only what it needs: the front desk sees rates and procedures, housekeeping its checklists, management the agency contracts too. Each Eko reads only the folders you give it, and everyone's conversations stay private.
Do we have to move our procedures and rate cards?
No. ekory reads files where they already are, in Google Drive, SharePoint, OneDrive or Notion, plus your hotel's website, and stays up to date when you change a rate card or a procedure. Files that live on the front desk computer today can be uploaded directly. For folders on your office server there's the company file server connection, which opens no access from outside.
How much does it cost for a hotel?
For a 25-person hotel the total is €419 a month, for a small group of 80 people €779, excluding VAT: €199 for the platform plus a per-person fee that drops in tiers. Pay annually and you pay for 10 months out of 12. The pricing page works it out for your headcount.
What about our guests' data?
Ekos need procedures, rate cards and contracts, not your guests' ID documents: you decide which folders to connect. Your data is stored in Europe and your content is never used to train AI models: it's written into the contracts with AI providers, including Google. Permissions apply to every document, folder and Eko and are checked on every question, and conversations stay private. The DPA and all the details are on the security page.
Every company is different. Tell ekory about yours.
Just say what you do, how big your team is and where your documents live: an Eko shows you what changes for you, with examples from your industry and the source of every answer.
Free. Sign in with a Google or Microsoft account, or with a link sent by email. The welcome page is in Italian; ask in English and the Eko answers in English.
Other industries
The same method, in other trades.
- Real estate agencies Paperwork, listings and negotiations for every property, ready for the client.
- Marketing agencies Briefs, client brand guidelines and past work, always at hand.
- Training providers From the materials you already have: courses, quizzes and answers for learners.
- Wedding planners Suppliers, venues and quotes, without starting over for every wedding.
- Manufacturing Every showroom gets finishes, sizes and prices right, and your network learns every new collection.
- Machinery and plants When a machine stops, the fix arrives right away, on every shift.
Tell us about your next season. We'll show you the course for your seasonal staff.
For the first call, your front desk procedures, the rate card with its conditions and the menu with allergens are all we need.