Tosi instructions · p. 4“That client's instructions? Ask Giorgio.”
Never stacked, labels on two sides, unloading by appointment: the person who's handled that client for years knows. The afternoon shift finds out from the complaint.
Industries Logistics
Every client has its own rules. Now every shift knows them.
Warehouse procedures, client instructions, rates, SLAs and shipping documents in one place, with the page. Someone who started yesterday packs an order like someone who's been here twenty years, and customer service answers without reopening every contract.
Free. Sign in with Google, Microsoft or an email link. The welcome page is in Italian, the Eko answers in English.
The problem
Sound familiar?
Every contract, its own rate card.
Storage, handling, extras and yearly adjustments change from client to client. Before invoicing, someone reopens every contract to find the right line.
Peak season arrives. So do ten new people.
They have to pick orders from day one. The procedures are in a binder and in the head of the warehouse manager, who also has trucks to load.
Every day
The questions that all go through one person today.
With ekory they get an answer in seconds, with the source. Evenings and weekends too.
Try asking
- What do I do with this damaged package?
- What does this client pay for a pallet in storage?
- What did we promise Cosmetici Aurora on lead times?
- Do we book the truck for this order?
- Does this paint ship as dangerous goods?
- The client wants €2,000 for a damaged pallet. What do we owe?
Ricambi Bassi rate card · row 4 
Cosmetici Aurora contract · art. 6 How it works
One Eko each for the warehouse, clients and shipping. The same rules on every shift.
Eko Warehouse For warehouse staff and shift leads Every client's procedures and instructions, the same on every shift, plus a course with quizzes for new starters.
Eko Clients For customer service and sales Rates, SLAs and terms of every contract, with the clause, even when a complaint comes in.
Eko Shipping For dispatch Incoterms, dangerous goods and shipping documents: what each shipment needs.
Control
Shared where it helps, private where it matters.
- Each sales rep sees the contracts and rates of their own clients.
- The warehouse sees procedures and instructions, not prices.
- Only the people you choose can correct an Eko in chat, and the fix applies to every shift at once.
Questions
What logistics companies ask before they start.
Can it read scanned delivery notes and CMRs, and contracts in other languages?
Yes. ekory reads PDFs (scanned ones too), such as delivery notes, CMR consignment notes and packing lists, rate cards in Excel, procedures in Word and photos, such as a damaged package. It answers in the language of whoever asks and cites the original page, even when a client's contract is in German or French. From the same procedures it builds a course with quizzes for new warehouse staff, in their language too: more in our article on onboarding new colleagues.
Can each sales rep see only their own clients?
Yes, if you decide so. In ekory you create a group per client or per warehouse and share with each only its folders: rates stay with sales and admin, and the warehouse sees procedures and instructions. Everyone's conversations stay private.
Do we have to move our procedures and contracts?
No. ekory reads files where they already are, in Google Drive, SharePoint, OneDrive or Notion, and stays up to date when a procedure or a rate card changes, without modifying your files. For folders on your office server there's the company file server connection, which opens no access from outside. Every source is on the integrations page.
How much does it cost for a logistics or transport company?
ekory's price has two parts: €199 a month for the platform, plus a per-person fee that drops in tiers. For 50 people the total is €599 a month, for 100 people €899, excluding VAT; pay annually and you pay for 10 months out of 12. The pricing page works it out for your headcount.
Do client and consignee data stay confidential?
Yes. Your data is stored in Europe, and your content, from rates to consignee addresses, is never used to train AI models: that's written into our contracts with the AI providers, including Google. Permissions are checked on every question, on every document, folder and Eko, and conversations are private. A data processing agreement (DPA) is available; the details are on the security page.
Every company is different. Tell ekory about yours.
Just say what you do, how big your team is and where your documents live: an Eko shows you what changes for you, with examples from your industry and the source of every answer.
Free. Sign in with a Google or Microsoft account, or with a link sent by email. The welcome page is in Italian; ask in English and the Eko answers in English.
Other industries
The same method, in other trades.
- Manufacturing Every showroom gets finishes, sizes and prices right, and your network learns every new collection.
- Machinery and plants When a machine stops, the fix arrives right away, on every shift.
- Construction Specifications, safety plans and change orders for every site, on a tablet.
- Fashion and textiles Tech packs, swatches and suppliers for every collection, found in a moment.
- Wineries Appellation rules, tech sheets and export papers, for agents and buyers.
- Agriculture Rules, deadlines and protocols, always at hand in the field.
Tell us about your most demanding client. We'll show you their rules, the same on every shift.
For the first call, one client contract and one warehouse procedure are all we need.